Skip to content
  • OUR PLATFORM
    • CORE PLATFORM:
      • Aspekt Product Suite
    • BY INDUSTRY:
      • Banking
      • Microfinance
      • Credit Unions (SACCOs)
      • Leasing
    • BY EXPERTISE:
      • Core Banking System
      • Core Leasing System
      • Application & Loan Management
      • Payments
      • Savings & Deposits
      • Finance & Accounting
      • Reporting System
      • APIs & Third-Party Integrations
      • Digital Banking Solutions
  • CUSTOMERS
    • Success Stories
  • ASPEKT HUB
    • INSIGHTS:
      • News
      • Events
      • Blog
  • ABOUT US
    • Aspekt Story
    • Life at Aspekt
    • Aspekt Locations
  • CAREER
    • Aspekt NextGen Program
    • Internship Opportunities
    • Open Positions
  • CONTACT US
Aspekt logo
  • OUR PLATFORM
    • CORE PLATFORM:
      • Aspekt Product Suite
    • BY INDUSTRY:
      • Banking
      • Microfinance
      • Credit Unions (SACCOs)
      • Leasing
    • BY EXPERTISE:
      • Core Banking System
      • Core Leasing System
      • Application & Loan Management
      • Payments
      • Savings & Deposits
      • Finance & Accounting
      • Reporting System
      • APIs & Third-Party Integrations
      • Digital Banking Solutions
  • CUSTOMERS
    • Success Stories
  • ASPEKT HUB
    • INSIGHTS:
      • News
      • Events
      • Blog
  • ABOUT US
    • Aspekt Story
    • Life at Aspekt
    • Aspekt Locations
  • CAREER
    • Aspekt NextGen Program
    • Internship Opportunities
    • Open Positions
  • CONTACT US
Innovate. Transform. Grow.

Success Stories

AI-powered chatbots: The Value Added in Microfinance Industry

The rapidly growing rates of smartphone penetration in microfinance markets are opening up opportunities for increasingly accessible digital financial solutions. When coupled with technology such as Artificial Intelligence, the financial inclusion process is becoming increasingly automated and user-centric.

That is why Aspekt has partnered with FinFun – a fintech company specializing in chatbot solutions for microfinance providers. FinFun’s chatbot solutions allow MFIs and banks to strengthen their relationships with their end customers by enabling them to manage loan requests faster, more efficiently and serve as a channel to listen to customer needs.

FinFun’s chatbots provide a way for people to easily access bank accounts and credit information through their favorite messaging platform in less than a minute. They also provide financial education and transparency through loan simulators and payment calculators. These chatbots serve two purposes – the first is to help MFIs and banks drive sales through a digitized lead generation process, while the second is to provide transparency and accessible banking transactions to customers throughout the entire lifecycle of a loan.

FinFun’s chatbots are compatible with our popular Merchant Platform, which has the option of having its own infrastructure or building custom connections to third-party systems and suppliers and is open and adaptable to all third-party systems. The integration with the FinFun chatbot began with two of our clients one from Madagascar and one from Kazakhstan, both of which are microfinance institutions in the midst of digitalization.

Chatbots are in sync with consumers’ existing digital behaviors since they are on WhatsApp and Facebook Messenger, so there are minimal obstacles to adoption. The design and user experience are as basic as texting a friend. These chatbots also operate in WhatsApp Lite and Facebook Lite, allowing customers to continue using digital banking services while on 2G networks. In the context of a developing world, this flexibility makes a chatbot more convenient than a mobile banking application. As a result, chatbots can assist MFIs and banks in connecting with clients they would not otherwise be able to contact.

Financial APIs are powerful as they ease partnerships between FinTech’s and financial institutions in a quick and safe manner by exchanging data between systems automatically. This rapid data exchange creates value for the customers by facilitating onboarding, access to account information, transactions and payments. The practical benefits that APIs (such as the APIs accessible through Aspekt core financial software and digital platforms) bring to financial institutions are:

APIs allow MFIs and banks to quickly decide on a loan application by obtaining data points from a third-party provider.
APIs provide MFIs and banks with the ability to partner with a third-party provider that is more suitable for their business compared to the options offered by digital banking providers.
Digitizing loan documents and creating a loan application through the use of an API can be the first step in improving response time from the institution and customer experience. In fact, using an API can allow for a completely digital and automatic loan cycle.

We expect even more successful projects and integrations with FinFun’s chatbots in the future, as this is one of the ways microfinance institutions and banks are trying to serve their customers. If you want to outperform your competitors, you should seriously consider bringing chatbots into your loan lifecycle. It’s simple to integrate into your business and easy to set up.

Share this on:

Success Stories

The Story of Social Impact & Sustainable Banking

Macedonian Post, supported by Halkbank A.D. Skopje, reopened the doors...

Structured Data And Streamlined Business Processes

The client with the implementation of Aspekt product suite received...

Supervised Machine Learning Revolutionizing the Microfinance Industry in Kosovo

AFK, or Agency for Finance in Kosovo, is one of...

The Tailored Digital Banking Experience & Increased Customer Outreach

The Premiere Agence de Microfinance (PAMF) is a microfinance institution...

Latest From Aspekt

Aspekt Drives Innovation at the 27th MFC Annual Conference

Aspekt Successfully Implements Core Leasing System at Landeslease

Aspekt proudly announces the successful implementation of the Aspekt Product...
COSMOPOLITAN THE DAILY

Aspekt Awarded for Excellence in Banking Software Implementation 2025

Aspekt has been honored with the prestigious Excellence in Banking...

International Financial Forum 2024

Aspekt is proud to serve as a Gold Sponsor of...

Our Insights

Changing the Core Banking System: A Strategic Move Towards Growth

Learn how a cutting-edge core banking system is reshaping the...

Аспект! Македонска компанија која го освојува светот!

Со нас, финансиските институции добиваат многу повеќе од софтвер –...
aspekt product suite

Your future – Aspekt Product Suite Benefits

As digital transformation becomes more important in the financial world,...
Ana and Jovan

Unlocking the Power of Insights with Dynamic Report Generator

In today's fast-paced banking world, data is at the heart...
PrevPreviousStructured Data And Streamlined Business Processes
NextThe Story of Social Impact & Sustainable BankingNext

“

WHAT OUR CLIENT SAYS

Aspekt Product Suite as one integrated solution offers full coverage of MFI’s business process. It’s an excellent management tool that improves decision-making processes. The flexibility and adoptability perfectly match the dynamic environment in which our MFI operates.
– CEO
Administering one system, from one central location saved time, improved the control and security mechanisms of our IT Department. I’m more than glad to recommend this highly flexible solution to other companies.
– System Administrator
Once Aspekt was introduced, our efficiency increased, allowing our MFI to grow by 50% with current human resources. Aspekt Product Suite contributes on replacing the manual and routine tasks, so that staff can spent more time on innovations and development.
– CEO
Compared to other Core Banking Software integrations, I can say that the Aspekt solution is easy to integrate and the documentation is great. Well done!
– Emilie, FinFun founder and CEO
This project has definitely ensured a huge impact by providing permanent access to financial services. We are proud of our collaboration with Aspekt and together we will continue to contribute in promoting our values in long term to the well-being of the people in our region.
– Kiril Buhov, Director of Operations and Information System Divisions

„

contact us
OUR PLATFORM
CORE PLATFORM
  • Aspekt Product Suite
SOLUTION BY INDUSTRY:
  • Banking
  • Microfinance
  • Credit Unions (SACCOs)
  • Leasing
SOLUTION BY EXPERTISE:
  • Core Banking System
  • Core Leasing System
  • Application & Loan Management
  • Payments
  • Savings & Deposits
  • Finance & Accounting
  • Reporting System
  • APIs & Third-Party Integrations
  • Digital Banking Solutions
CUSTOMERS
  • Success Stories
ASPEKT HUB
  • News
  • Events
  • Blog
ABOUT US
  • Aspekt Story
  • Life At Aspekt
  • Aspekt Locations
CAREER
  • Aspekt NextGen Program
  • Internship Opportunities
  • Open Positions

NEWSLETTER
SIGN UP

Subscribe now and stay up to date with news and events from Aspekt.

Innovate. Transform. Grow.

Copyright © 2025 Aspekt. All rights reserved.

  • Terms & Conditions
  • Privacy Statement
  • Sitemap
Aspekt
Manage Cookie Consent
This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our ASPEKT’s use of cookies in accordance with the terms of ASPEKT’s cookies policy.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}